UPDATE : Returns during Covid 19 Lockdown.
We understand that during the current situation it may not be possible to return your unwanted items to us immediately.
We have extended our Returns Policy in line with the government guidelines and ask that you return any items to us as soon as it is safe to do so.
All we ask is that…as per our standard Return Policy all items are returned unworn and with the labels attached in a re-saleable condition, stored in a smoke free environment.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.
Returns may take a little longer than normal to process during this period , but we will do our best to maintain our quick refund process as much as possible.
We hope that you love every purchase that you order with us, however, we appreciate that this is not always the case.
If you would like to return an item to us please print and complete the returns form below.
Please click here for a Lucy Cobb Returns Form.
Enclose the returns form with the item you would like to send back and post it back to us.
Our address is:
33 High Street
These details are also attached to the bottom of the returns form which can be cut off and used on the outside of the returns package if required.
So we can efficiently issue a refund, please fully complete the returns form including your name, contact number, item details and the reason for return or return with your original invoice and details of your return.
All items must be returned unworn in a saleable condition with tags/labels still attached, within 14 days of purchase. All shoes should be tried on a carpeted surface before wear, and stored in a smoke free enviroment.
Earrings are non-returnable unless faulty.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
We recommend sending all returned items via recorded delivery and to retain proof of postage. We can not take responsibility for any items that may get lost during posting. We can not cover the cost of the returns postage.
Once we receive the item back into the store we will issue a refund via the original method of payment within 7 days of us receiving the goods. This will not include the postage charge. If you live local to our store, you can return the item directly to us, please do so within 14 days of purchase and we will refund your item immediately.
Proof of purchase is required.
If you would like any more information on how to return an item please contact us via phone on 01457 875 975 or email: firstname.lastname@example.org