Returns Policy

We hope that you love every purchase that you order with us, however, we appreciate that this is not always the case.

If you would like to return an item to us please use the return label on the botton of your invoice or alternatively please print and complete the returns form below.

All items must be returned unworn in a saleable condition with tags/labels still attached, within 14 days of purchase. All shoes should be tried on a carpeted surface before wear, and all items stored in a smoke free enviroment.

Earrings are non-returnable unless faulty. 

Returns that are damaged or soiled may not be accepted and may be sent back to the customer. 

Please click here for a Lucy Cobb Returns Form.

Enclose the returns form with the item you would like to send back and post it back to us. So we can efficiently issue a refund, please fully complete the returns form including your name, contact number, item details and the reason for return.

We recommend that you send your returns back to us using a Recorded Delivery service which enables you to track your parcel. You are responsible for the items until we recieve them back to our store. Unfortunately we cannot be held responsible for the non-delivery of returned items or the damage to items when they are in transit back to us.

Return Address:
Lucy Cobb
33 High Street

These details are also attached to the bottom of the returns form which can be cut off and used on the outside of the returns package if required.

We recommend sending all returned items via recorded delivery and to retain proof of postage. We can not take responsibility for any items that may get lost during posting. We can not cover the cost of the returns postage.

Once we receive the item back into the store we will issue a refund via the original method of payment within 7 days of us receiving the goods. This will not include the postage charge. If you live local to our store, you can return the item directly to us, please do so within 14 days of purchase and we will refund your item within 3 -5 working days.

Proof of purchase is required.

If you would like any more information on how to return an item please contact us via phone on 01457 875 975 or email: