Returns Policy

We hope that you love every purchase that you order with us, however, we appreciate that this is not always the case.

If you would like to return an item to us please use the return label on the botton of your invoice or alternatively you can print and complete the returns form below.

All items must be returned unworn in a saleable condition with tags/labels still attached, within 14 days of receiving of your order. All shoes should be tried on a carpeted surface before wear, and all items stored in a smoke free enviroment. We are unable to accept any returns if the items have been ironed/pressed.

Earrings are non-returnable unless faulty. 

Returns that are damaged or soiled may not be accepted and may be sent back to the customer. 

For international orders we are unable to do exchanges, it is refunds only. 

Please click here for a Lucy Cobb Returns Form.

Enclose your invoice or the returns form with the item you would like to send back and post it back to us. So we can efficiently issue a refund, please include your order number, name, contact number, item details and the reason for return.

If you would like to exchange your item you may wish to purchase this online to ensure availability.

We recommend that you send your returns back to us using Signed For Delivery which enables you to track your parcel but it is at your discretion to do so. You are responsible for the items until we recieve them back to our store. Unfortunately we cannot be held responsible for the non-delivery of returned items or the damage to items when they are in transit back to us.

Return Address:
Lucy Cobb
33 High Street

These details are also attached to the bottom of your invoice or the returns form which can be cut off and used on the outside of the returns package if required. You may also re use our mailbag and turn it inside out for returns.

Once we receive the item back into the store we will issue a refund via the original method of payment within 7 days of us receiving the goods. This will not include the postage charge, unless deemed to be faulty, where we will refund the items amount plus standard second class postage. If you live local to our store, you can return the item directly to us, please do so within 14 days of purchase and we will refund your item within 3 -5 working days.

Proof of purchase is required.

If you would like any more information on how to return an item please contact us via phone on 01457 875 975 or email: