Returns & Exchanges

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Returns

We hope that you love every purchase that you order with us, however, we appreciate that this is not always the case.

If you would like to return an item to us please print and complete the returns form below.

Please click here for a Lucy Cobb Returns / Exchange Form.

Enclose the returns form with the item you would like to send back and post it back to us.

Our address is:

Lucy Cobb
33 High Street
Uppermill
Saddleworth
Lancashire
OL3 6HS

These details are also attached to the bottom of the returns form which can be cut off and used on the outside of the returns package if required.

So we can efficiently issue a refund, please fully complete the returns form including your name, contact number, item details and the reason for return.

All items must be returned unworn in a saleable condition with tags/labels still attached, within 14 days of purchase.

Earrings are non-returnable for an exchange or refund unless faulty. We recommend sending all returned items via recorded delivery and to retain proof of postage. We can not take responsibility for any items that may get lost during posting. We can not cover the cost of the returns postage.

Once we receive the item back into the store we will issue a refund via the original method of payment within 7 days of us receiving the goods. This will not include the postage charge. If you live local to our store, you can return the item directly to us, please do so within 14 days of purchase and we will refund your item immediately.

Proof of purchase is required.

If you would like any more information on how to return an item please contact us via phone on 01457 875 975 or email: enquiries@lucycobb.com.

Exchanges

If you would like to exchange an item please call us on 01457 875975 or email us on enquiries@lucycobb.com so we can ensure we have the new item in stock.

Please print and complete the exchange form below.

Please click here for a Lucy Cobb Returns / Exchange Form.

Enclose the exchange form with the item you would like to send back and post it back to us.

Our address is:

Lucy Cobb

33 High Street
Uppermill
Saddleworth
Lancashire
OL3 6HS


These details are also attached to the bottom of the returns form which can be cut off and used on the outside of the returns package if required.

So we can deal efficiently with your exchange please fully complete the exchange form including your name, contact number, item details, reason for return plus full details of the new item including the style, size and colour you would like.

We recommend sending all exchange items via recorded delivery and to retain proof of postage. We can not take responsibility for any items that may get lost during posting. We can not cover the cost of the returns postage.

Once we receive the item back into the store we will contact you to confirm the exchange. A £3.95 postage cost will be added to the new order to cover the postage cost to send the new item out. This amount is paid directly over the phone – 01457 875975.

If you would like any additional information on exchanging an item please feel free to contact us 01457 875975 or email: enquiries@lucycobb.com